The Dell Saga Part 2 – More of the Same

  A while back, I wrote a long venomous post about my horrific experiences with Dell customer service over the course of the first six months of 2010. To my great surprise, Lorna from the "Dell Cares" department responded to the post. What follows is the email exchange I had with Lorna regarding the situation. I'd … Continue reading The Dell Saga Part 2 – More of the Same

An Open Letter to Michael Dell From A Frustrated FORMER Customer

Customer Service? HA! Dear Mr. Dell, Your customer service sucks! Wait.  Let me back up a step. For Christmas I was given the very generous gift of $1000 in Dell/Amex gift cards (5 x $200) by my mother-in-law.  I was thrilled and looked forward to using those certificates toward some items I had been researching, … Continue reading An Open Letter to Michael Dell From A Frustrated FORMER Customer

Please Drive Around…

It seemed simple enough.  I pulled into the drive thru of a local establishment for a breakfast sandwich and a caffeinated beverage this morning.  No big deal, right? Wrong. What happened next isn't necessarily atypical, but it was a glaring example of how customer service is dying. The woman in the drive thru repeated the … Continue reading Please Drive Around…