An Open Letter to Michael Dell From A Frustrated FORMER Customer

Customer Service? HA! Dear Mr. Dell, Your customer service sucks! Wait.  Let me back up a step. For Christmas I was given the very generous gift of $1000 in Dell/Amex gift cards (5 x $200) by my mother-in-law.  I was thrilled and looked forward to using those certificates toward some items I had been researching, …