The Dell Saga Part 2 – More of the Same

  A while back, I wrote a long venomous post about my horrific experiences with Dell customer service over the course of the first six months of 2010. To my great surprise, Lorna from the "Dell Cares" department responded to the post. What follows is the email exchange I had with Lorna regarding the situation. I'd … Continue reading The Dell Saga Part 2 – More of the Same

An Open Letter to Michael Dell From A Frustrated FORMER Customer

Customer Service? HA! Dear Mr. Dell, Your customer service sucks! Wait.  Let me back up a step. For Christmas I was given the very generous gift of $1000 in Dell/Amex gift cards (5 x $200) by my mother-in-law.  I was thrilled and looked forward to using those certificates toward some items I had been researching, … Continue reading An Open Letter to Michael Dell From A Frustrated FORMER Customer