The Dell Saga Part 2 – More of the Same

¬† A while back, I wrote a long venomous post about my horrific experiences with Dell customer service over the course of the first six months of 2010. To my great surprise,¬†Lorna from the "Dell Cares" department responded to the post. What follows is the email exchange I had with Lorna regarding the situation. I'd … Continue reading The Dell Saga Part 2 – More of the Same